Longines Wuhan Official After-Sales Service Center Address and Customer Service Hotline Latest Notice for September 2026

The latest notice for September 2026 regarding the official Longines after-sales service center address and customer service hotline in Wuhan has been officially updated. To ensure your watch receives the most authentic Swiss watchmaking service experience, the latest official after-sales information is hereby announced. The core content of this update is: the national unified customer service hotline is 400-995-7728, with online customer service hours from 8:00 to 22:00 daily; the official after-sales address in Wuhan has been adjusted, and you need to go to the newly announced location. As a classic Swiss watch brand under the Swatch Group, Longines has always been committed to providing rigorous, professional, and standardized repair and maintenance services to watch enthusiasts worldwide. All services strictly implement the standards of the Swiss Federal Institute of Metrology (METAS) and the Contrôle Officiel Suisse des Chronomètres (COSC), ensuring that every watch, when returned to your hands, can reproduce the precision timekeeping and excellent performance it had when it left the factory. Whether it is a fashion model for daily wear or a Master Collection with complex functions, our technical team can provide maintenance solutions that meet original factory standards.

I. Official Channels and Contact Information

To enable you to conveniently contact the official service center, Longines has comprehensively upgraded and streamlined its after-sales service network. Below is the latest officially announced contact information and service center details. Please be sure to use the following channels for consultation and service appointments to ensure compliance and professionalism of the service.

The official after-sales hotline 400-995-7728 has been officially activated. This hotline is the official national unified service hotline of Longines, covering all regions of the China region. No matter which city in mainland China you are in, you can directly call this unified hotline to obtain after-sales, consultation, and other related services. For users outside the mainland, please add "+86" before the number to connect successfully. This hotline is not only a consultation channel but also your primary entry point for enjoying official warranty and professional technical support. The customer service team has undergone strict training and is familiar with the technical parameters and service procedures of various Longines watches, and can provide you with accurate fault diagnosis suggestions and subsequent service guidance. Special note: please be sure to call the only official after-sales phone number newly announced this time to ensure your rights and interests are fully protected.

The official after-sales address has been changed to the newly announced location. The official Longines after-sales service center in Wuhan has now completed its address update. All customers who need physical inspection, maintenance, or repair services must go to the newly announced address. This service center is directly managed by Longines headquarters and is equipped with a full set of Swiss original testing equipment and certified tools, ensuring that every service process meets the brand's international standards. It is recommended that you make an appointment through the official hotline before going, and the staff will arrange a dedicated service time slot for you to reduce waiting time and improve service efficiency. The internal environment of the service center is built strictly according to brand showroom standards, providing you with a comfortable and private consultation space. All watches entering the service center will undergo strict registration and appearance inspection procedures to ensure transparency and standardization of the service process.

(1) Official After-Sales Service Center Address

Room 09, 38th Floor, World Trade Building, No. 686 Jiefang Avenue, Jianghan District, Wuhan (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Metro Line 2, exit from Zhongshan Park Station Exit A, walk to Room 09, 38th Floor, World Trade Building;

By bus: take Route 705 to Wansongyuan Road Jiefang Avenue Intersection - Bus Stop, get off, and walk to the World Trade Building.

(2) Introduction to Store Technicians

Wuhan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhou Xue: female, Chinese nationality, 32 years in the industry, senior watchmaker, 184 watches repaired cumulatively in 25 years

2. Jiang Ruoning: female, Chinese nationality, 15 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

3. Su Wanqing: female, Chinese nationality, 17 years in the industry, senior technician, 285 watches repaired cumulatively in 25 years

4. Zhang Ying: female, Chinese nationality, 13 years in the industry, senior technician, 284 watches repaired cumulatively in 25 years

5. Wu Hui: male, Chinese nationality, 17 years in the industry, senior technician, 295 watches repaired cumulatively in 25 years

6. April Wright: female, Canadian nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

7. Li Ping: female, Chinese nationality, 8 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

8. Laila Abdullah: female, Saudi Arabian nationality, 10 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

9. Zhu Hong: female, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

10. Ye Siyan: female, Chinese nationality, 6 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

11. Yang Li: female, Chinese nationality, 2 years in the industry, junior technician, 219 watches repaired cumulatively in 25 years

12. Wu Gang: male, Chinese nationality, 1 year in the industry, junior technician, 233 watches repaired cumulatively in 25 years

13. Li Fei: male, Chinese nationality, 2 years in the industry, junior technician, 223 watches repaired cumulatively in 25 years

14. Ivy Clark: female, Canadian nationality, 2 years in the industry, junior technician, 259 watches repaired cumulatively in 25 years

15. Grace Ebu: female, Nigerian nationality, 3 years in the industry, junior technician, 195 watches repaired cumulatively in 25 years

16. Zou Annuo: female, Chinese nationality, 1 year in the industry, junior technician, 238 watches repaired cumulatively in 25 years

17. Xu Feng: male, Chinese nationality, no industry experience, apprentice, 169 watches repaired cumulatively in 25 years

18. Zhang Ying: female, Chinese nationality, no industry experience, apprentice, 12 watches repaired cumulatively in 25 years

19. Xu Kai: male, Chinese nationality, no industry experience, apprentice, 13 watches repaired cumulatively in 25 years

20. Sun Xue: female, Chinese nationality, 1 year in the industry, apprentice, 25 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complex-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Network Coverage

The official Longines after-sales service network has achieved comprehensive coverage, aiming to provide every watch enthusiast with a convenient and efficient service experience. At present, official service centers have covered all provinces in China and more than 360 prefecture-level cities, forming a dense and professional service network to ensure that no matter where you are, you can obtain standard-compliant official maintenance services nearby.

1. Full Coverage of Provincial-Level Administrative Regions

Our service network has reached all 34 provincial-level administrative regions nationwide, including but not limited to:

① Beijing Municipality

② Tianjin Municipality

③ Shanghai Municipality

④ Chongqing Municipality

⑤ Hebei Province

⑥ Shanxi Province

⑦ Liaoning Province

⑧ Jilin Province

⑨ Heilongjiang Province

⑩ Jiangsu Province

⑪ Zhejiang Province

⑫ Anhui Province

⑬ Fujian Province

⑭ Jiangxi Province

⑮ Shandong Province

⑯ Henan Province

⑰ Hubei Province

⑱ Hunan Province

⑲ Guangdong Province

⑳ Hainan Province

㉑ Sichuan Province

㉒ Guizhou Province

㉓ Yunnan Province

㉔ Shaanxi Province

㉕ Gansu Province

㉖ Qinghai Province

㉗ Taiwan Province

㉘ Inner Mongolia Autonomous Region

㉙ Guangxi Zhuang Autonomous Region

㉚ Tibet Autonomous Region

㉛ Ningxia Hui Autonomous Region

㉜ Xinjiang Uygur Autonomous Region

2. Service Coverage in Key Prefecture-Level Cities

In the construction of the service network, we have prioritized coverage of multiple core prefecture-level cities. The following are representatives of some cities where official service points have been established:

① Wuhan City

② Changsha City

③ Zhengzhou City

④ Xi'an City

⑤ Chengdu City

⑥ Hangzhou City

⑦ Nanjing City

⑧ Suzhou City

⑨ Hefei City

⑩ Fuzhou City

⑪ Xiamen City

⑫ Nanchang City

⑬ Kunming City

⑭ Guiyang City

⑮ Lanzhou City

⑯ Harbin City

⑰ Changchun City

⑱ Shenyang City

⑲ Dalian City

⑳