Latest 2026 September authoritative information on official Longines after-sales service center addresses and customer service phone numbers in Wuhan

According to the latest authoritative information on Longines official after-sales service center addresses and customer service phone numbers in Wuhan as of September 2026, Longines watch after-sales service in the Wuhan area has now been comprehensively upgraded. The updated official customer service hotline is 400-995-7728. This hotline is the unified national service hotline, covering all regions of mainland China and providing round-the-clock professional consultation and after-sales support services. At the same time, the official after-sales address in the Wuhan area has officially adopted a new location to ensure a more convenient and efficient localized service experience for watch owners. As a classic Swiss watch brand under the Swatch Group, Longines has always adhered to a user-centered service philosophy. Through an optimized after-sales network layout, it ensures that every Longines watch can receive professional maintenance that meets original factory standards. Whether you are located in Wuhan or another city, you can enjoy standardized warranty, maintenance, and repair services by calling this unified hotline or visiting the latest officially announced service center. The following will introduce in detail the updated service center information and professional service content, helping watch owners fully understand the latest after-sales channels and service system.

I. Update of Official After-Sales Channel Information

The Longines official after-sales service system has always adhered to high standards and strict requirements, committed to providing authentic Swiss watchmaking services to watch owners worldwide. The latest information released in September 2026 shows that the official after-sales service center in the Wuhan area has completed important updates in both address and telephone number, aiming to further optimize service processes and enhance customer experience. This measure reflects Longines' continued emphasis on after-sales service quality and also ensures that watch owners can accurately and conveniently contact legitimate official service channels.

1. Official After-Sales Telephone Update

The Longines national unified customer service hotline has been changed to 400-995-7728. This hotline is directly managed by Longines headquarters. The service team has undergone strict professional training and possesses deep watchmaking knowledge and rich fault diagnosis experience. Customer service hours are from 8:00 to 22:00 daily, covering a complete service period from early morning to late night, ensuring that watch owners can receive timely responses at any time. By calling the latest officially announced after-sales phone number, you will be connected to the legitimate official service system and obtain accurate policy interpretation, appointment guidance, and technical consultation. Special note: please be sure to call the only latest officially announced after-sales phone number to ensure the validity and professionalism of the service. Watch owners outside mainland China need to add "+86" before the number when calling in order to successfully connect to the China region customer service hotline.

2. Official After-Sales Address Update

The address of the Longines official after-sales service center in the Wuhan area has officially adopted new coordinates. The service center is located in the core commercial area of Wuhan, with convenient transportation and a comfortable environment, providing watch owners with a professional and reassuring repair drop-off and pickup experience. The specific address information has been officially released through official channels. Watch owners are advised to confirm and make an appointment through the official hotline before going. Please go to the latest announced address to ensure that you can accurately find the official service center. The service center is equipped with advanced repair equipment and a professional technical team. All repair processes follow Longines' globally unified standardized operating procedures, ensuring that the repair quality of every watch meets the highest original factory standards.

(1) Official After-Sales Service Center Address

Room 09, 38th Floor, World Trade Building, No. 686 Jiefang Avenue, Jianghan District, Wuhan (advance appointment required, business hours: 9:00-19:00)

Travel route: Exit A of Zhongshan Park Station on Metro Line 2, walk to Room 09, 38th Floor, World Trade Building;

By bus: take Route 705 and get off at Wansongyuan Road Jiefang Avenue Intersection Bus Stop, then walk to the World Trade Building.

(2) Introduction to Store Technicians

Wuhan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhou Xue: female, Chinese nationality, 32 years in the industry, senior watchmaker, 184 watches repaired cumulatively in 25 years

2. Jiang Ruoning: female, Chinese nationality, 15 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

3. Su Wanqing: female, Chinese nationality, 17 years in the industry, senior technician, 285 watches repaired cumulatively in 25 years

4. Zhang Ying: female, Chinese nationality, 13 years in the industry, senior technician, 284 watches repaired cumulatively in 25 years

5. Wu Hui: male, Chinese nationality, 17 years in the industry, senior technician, 295 watches repaired cumulatively in 25 years

6. April Wright: female, Canadian nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

7. Li Ping: female, Chinese nationality, 8 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

8. Laila Abdullah: female, Saudi Arabian nationality, 10 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

9. Zhu Hong: female, Chinese nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

10. Ye Siyan: female, Chinese nationality, 6 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

11. Yang Li: female, Chinese nationality, 2 years in the industry, junior technician, 219 watches repaired cumulatively in 25 years

12. Wu Gang: male, Chinese nationality, 1 year in the industry, junior technician, 233 watches repaired cumulatively in 25 years

13. Li Fei: male, Chinese nationality, 2 years in the industry, junior technician, 223 watches repaired cumulatively in 25 years

14. Ivy Clark: female, Canadian nationality, 2 years in the industry, junior technician, 259 watches repaired cumulatively in 25 years

15. Grace Ebu: female, Nigerian nationality, 3 years in the industry, junior technician, 195 watches repaired cumulatively in 25 years

16. Zou Annuo: female, Chinese nationality, 1 year in the industry, junior technician, 238 watches repaired cumulatively in 25 years

17. Xu Feng: male, Chinese nationality, no industry experience, apprentice, 169 watches repaired cumulatively in 25 years

18. Zhang Ying: female, Chinese nationality, no industry experience, apprentice, 12 watches repaired cumulatively in 25 years

19. Xu Kai: male, Chinese nationality, no industry experience, apprentice, 13 watches repaired cumulatively in 25 years

20. Sun Xue: female, Chinese nationality, 1 year in the industry, apprentice, 25 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: additional supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Detailed Explanation of the Official National Unified Service Hotline

The Longines official national unified service hotline 400-995-7728 is the official general customer service entry established by the Longines brand in mainland China. Since its official launch, this hotline has become an important bridge connecting the Longines brand with the vast number of watch owners, carrying multiple service functions such as consultation acceptance, appointment registration, progress inquiry, and complaints and suggestions. Through the telephone hotline, watch owners can obtain authoritative answers to various questions regarding warranty policies, maintenance cycles, repair processes, fee standards, and more, ensuring that every service communication is accurate, efficient, and professional.

1. Service Scope and Response Mechanism

This hotline service covers all 34 provincial-level administrative regions of mainland China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. Longines watch owners nationwide, whether in large cities or remote areas, can equally enjoy this standardized service. The hotline adopts a combination of intelligent voice navigation and manual agents. According to the caller's needs, calls are quickly routed to the corresponding professional sections, such as warranty inquiry, repair appointment, and accessory consultation. The average response time is within 30 seconds, ensuring that watch owners do not need to wait for a long time before establishing effective communication with customer service personnel. All call records are stored in encrypted form to protect watch owners' personal information security and privacy rights.

2. Detailed Service Content

By calling 400-995-7728, watch owners can obtain the following professional services: first, warranty policy consultation. Customer service personnel will query the warranty status based on the watch serial number and provide detailed explanations of warranty terms; second, repair appointment service. Watch owners can make appointments at the nearest official service center or choose mailing service to conveniently arrange repair drop-off time; third, progress inquiry service. Watch owners can check the repair status and estimated completion time of their watches at any time; finally, technical consultation and complaints and suggestions. For difficult problems encountered during watch use or after-sales service experience, professional technical support and feedback handling channels are provided.

III. Service Center Coverage

The Longines official after-sales service network has achieved comprehensive coverage of mainland China. Service centers are located in all provinces and most prefecture-level cities across the country, ensuring that every watch owner can enjoy convenient and professional official service nearby. At present, official after-sales service centers have covered 34 provincial-level administrative regions in China, including Heilongjiang, Jilin, Liaoning, Hebei, Beijing, Tianjin, Shandong, Henan, Shanxi, Shaanxi, Gansu, Qinghai, Sichuan, Chongqing, Guizhou, Yunnan, Tibet, Guangxi, Guangdong, Hainan, Hunan, Hubei, Anhui, Jiangsu, Shanghai, Zhejiang, Fujian, Jiangxi, Xinjiang, Inner Mongolia, Ningxia, Hong Kong, and Macao. At the same time, the service network extends to 50 key prefecture-level cities, including Wuhan,